Administrative and Volunteer Program Coordinator

Position Title: Administrative and Volunteer Program Coordinator

Department: International Disaster Response (IDR)

Reports to: IDR Director

Location: Burlington, Canada

Status: Full-time, Salaried

PURPOSE

The Administrative and Volunteer Program Coordinator plays a key role in coordinating the International Relief Manager (IRM) Program and providing comprehensive administrative support to the International Disaster Response (IDR) team. This position ensures the IRM Program’s effectiveness by providing and maintaining a pool of highly trained volunteers who bring strong project management skills to World Renew’s disaster response efforts. By providing focused support and effective coordination, the coordinator ensures that operational needs are met efficiently, driving forward World Renew's mission and organizational goals.

World Renew welcomes applicants from diverse backgrounds and does not discriminate based on disability, culture, ethnicity, or gender.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. International Relief Manager (IRM) Program Coordination

· Oversee the IRM Program, ensuring volunteer recruitment, training, and support to sustain an engaged and ready team.

· Continuously improve IRM program policies and procedures to enhance disaster response capabilities.

· Maintain and update IRM learning modules, including developing specialized learning pathways to build IRM capacity.

· Coordinate recruitment, training, and orientation for IRMs in collaboration with IDR team and other relevant departments.

· Lead planning and organization for IRM conferences, orientations, speaking engagements, and communications (newsletters, blogs).

· Support Safeguarding compliance and Core Humanitarian Standard implementation.

· Develop feedback mechanisms and initiatives to support volunteer morale.

· Support IDR with donor relations activities, including public speaking and networking opportunities.

2. Administrative Coordination

· Manage and streamline administrative processes to support IDR’s organizational and team objectives.

· Maintain the project database with updated information on new projects, changes, financial transactions, performance metrics, and external contacts.

· Assist project managers with document management and ensure the shared document library is organized and current.

· Track team training opportunities and facilitate shared learnings.

· Support the IDR Director in tracking team goals and implementing action plans.

· Prepare periodic and customized reports for internal distribution, including for staff meetings and newsletters.

· Coordinate with finance on the setup and closure of disaster appeal funding codes and assist in tracking payments and wire transfers.

· Organize and support IDR team meetings, including agenda preparation, minute-taking, and follow-up on assignments.

· Facilitate travel arrangements, visa applications, expense submissions, and general logistics for IDR and IRM activities.

· Actively participate in World Renew organization-wide teams, committees, and working groups.

· Represent IDR in building-related tasks, events, and committees within CRCNA/World Renew.

3. Other Duties

· Perform additional tasks as assigned by the IDR Director.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

· Strong commitment to World Renew’s mission and values, with active engagement in a local Christian community.

· Experience in volunteer management, project coordination, or human resources, ideally within humanitarian or international development contexts.

· Proficiency in designing and delivering training programs focused on disaster response, volunteer engagement, or community support, with an emphasis on adult learning principles.

· Excellent organizational, communication, and interpersonal skills with proven multitasking and prioritization abilities.

· Advanced proficiency in Microsoft 365 (particularly Excel); familiarity with data management tools such as Access is beneficial.

· Capacity to work independently, exercise critical thinking, and respond flexibly to changing priorities.

· Proven experience collaborating with local churches and community organizations for disaster response efforts.

· Ability to work effectively within teams and build partnerships for successful disaster response outcomes.

· Strong attention to detail and ability to support a cohesive IDR vision within World Renew.

· Demonstrated commitment to fostering an inclusive, equitable, and welcoming work environment, promoting gender equality and social justice in all programming and organizational efforts.

SUPERVISORY RESPONSIBILITIES

None

Qualifications:

The qualifications listed below represent the skills, knowledge, and abilities necessary for this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Faith and Commitment: A mature Christian who integrates their faith into their work, committed to contributing to the mission of Christ’s Kingdom through this role.
2. Diversity and Equity: Demonstrated commitment to fostering an inclusive work environment that values diversity and equity.
3. Gender Equality: A strong dedication to advancing gender equality across all aspects of programming, planning, and organizational structure.
4. NGO Experience: Knowledge of the Canadian NGO sector, with a preference for experience in disaster response.

EDUCATION AND EXPERIENCE

· Bachelor’s degree in a relevant field preferred; a community college diploma is required.

· Minimum of three years of experience in volunteer management or human resources; administrative experience in a non-profit or disaster response context is highly beneficial.

· Prior experience in international disaster and humanitarian responses, with a focus on surge capacity and multi-sector interventions, is highly preferred.

· Knowledge of SPHERE and Core Humanitarian Standards is advantageous.

· Cross-cultural competence and fluency in another language are assets.

PHYSICAL DEMANDS

The position may require travel within North America twice annually for meetings and potentially once internationally. Reasonable accommodations are available for individuals with disabilities.

With World Renew's commitment to Core Humanitarian Standard and Safeguarding responsibilities, as part of the recruitment process, a successful candidate can expect to go through a thorough background check

Why Work with World Renew? Values Flexibility! Effective January 2022 full-time positions transitioned to a 36-hour workweek (1,872 hours annually) with Fridays being 'Focus Fridays” #nomeetings

· Work that follows a relentless mission to end hunger and starvation in the world

· Full-Time Flexible Work Arrangements

· Generous Vacation and Holiday Time

· Embraces diversity, equity, and inclusion

· Benefits include Health, Welfare, & Retirement

· Professional Development Opportunities

· Contributing to an organization that is making an impact in the world

· Up to 1 week of paid time off for voluntary mission/service project trip